Please note that we do not have translator team members as of now, so our support may be limited to those who speak other languages. Do you want to help us change that? Join our support department for your language!
If you're having an issue with one of our games or websites, you can either post on the support boards on our community forum (www.joquanproforums.tk) where you'll likely receive a quicker response, or you can send us a support request, which could take much longer.
When you post on our community forum, regular users come to help you with any kind of issues you might have. Because our player base is likely going to be larger than our own team, you would be more likely to receive a quicker response on that forum than via our support request system.
We've taken this initiative to improve our support. With a two-man support team, things can get a bit overwhelming, so please stay patient if you don't receive a quick response. If we have not responded to your requet within a week, feel free to resubmit it.
Please provide as much information as you possibly can, and please speak as clearly as possible, so we can help fix your problems quicker. We do not have any translators on our team, so we use tools such as Google Translate to translate both your messages (if you speak a language different than English) and our responses, so please excuse any kind of misunderstandings that would occur in the translation.
When you post on our community forum, regular users come to help you with any kind of issues you might have. Because our player base is likely going to be larger than our own team, you would be more likely to receive a quicker response on that forum than via our support request system.
We've taken this initiative to improve our support. With a two-man support team, things can get a bit overwhelming, so please stay patient if you don't receive a quick response. If we have not responded to your requet within a week, feel free to resubmit it.
Please provide as much information as you possibly can, and please speak as clearly as possible, so we can help fix your problems quicker. We do not have any translators on our team, so we use tools such as Google Translate to translate both your messages (if you speak a language different than English) and our responses, so please excuse any kind of misunderstandings that would occur in the translation.
